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Reverence Policies

Changes and Cancellations

Cancellations must be made less than 7 days from the original date of your order. Changes and/or adjustments to your order must be made quickly. Changes cannot be made once your order is in production.

Delivery Schedule

Reverence costumes are custom made and, therefore, orders are completed in the order they are received. Please indicate on your order when your rehearsal or performance date is. Normal delivery time is an estimated 6-8 weeks. However, in the peak months (Nov-Mar) delivery can be an estimated 8-12 weeks, due to circumstances beyond our control with our vendors. 

Shipping

All orders will be shipped UPS Ground. Express delivery is available and shipping fees are determined at the time of shipment. All air charges and/or Saturday delivery charges will be at the expense of the customer. UPS will send a tracking number via email once your order has been scanned. Please make sure to check your spam or junk folder for this email. Shipments leave our warehouse at 4:30pm CST. Once items have left our facility, all changes are the customer’s responsibility with UPS.

 

$0.01 - $100.00…………….$15                                  $2,000.01 - $2,800.00…...$60

$100.01 - $200.00……......$23                                    $2,800.01 - $3,600.00…...$64

$200.01 - $300.00………...$28                                   $3,600.01 - $4,200.00…...$70

$300.01 - $500.00………...$38                                   $4,200.01 - $5,000.00…...$80

$500.01 - $1,000.00……...$43                                    $5,000.01 - $7,500.00…...$100

$1,000.01 - $1,500.00…...$49                                     $7,500.01 and up………….$TBD

$1,500.01 - $2,000.00…...$55

Ship Date

Your estimated ship week will be assigned upon receipt of your correct and complete order. Any missing or incorrect information can result in a later ship week. Due to the customization of our products, the estimated ship week is based on our costume production at the time of your order. In case of non-delivery, Reverence Performance Dance Apparel is not to be held liable for delivery issues once your shipment has left our facility.

Receiving Your Shipment

Once you have received your shipment, please immediately check to make sure all colors, sizes, and costume count are accurate and as ordered. In the event you receive damaged or incorrect items, make sure to keep all garments and paperwork and contact customer service as soon as possible. Any errors regarding your merchandise must be conveyed to customer service within 5 days of receiving your shipment

Fabric Changes

Due to constant changes within our vendors, some fabrics may change in shade. Alternative options for discontinued fabrics featured in our catalog will be available and discussed at the time of placing your order. If you are adding to a previous order or exchanging sizes, there is no guarantee your new merchandise will be the same shade or fabric of prior orders. If fabric is delayed or discontinued after you place your order, customer service will contact you immediately regarding alternative options.

Sales Tax

Sales tax will only be charged to those doing business in the state of Texas. If you are in Texas and would like to be exempt from sales tax, please fax or email your tax exemption form.

Payment Terms

A minimum of 50% down payment is required on all orders. Visa, Mastercard, American Express, Discover, Money Order, and Cashier’s Check are all accepted forms of payment. Company checks are accepted, however, processing them can take up to three weeks and may delay your order. Balance dues can be shipped C.O.D. with an additional charge or can be paid by credit card or another accepted form of payment prior to your order being shipped.

Backorders

Please understand that all of our costumes are custom made to order. Therefore, we occasionally experience delays beyond our control causing items to be on backorder. We apologize for any inconvenience this may cause you. We make every attempt to ship orders complete and on time. If items are backordered, all items will be shipped within two weeks UPS Ground with no additional charges. Any expedited shipping charges will be at the customer’s expense

 

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